Refund policy

A 30-day return policy applies. This means you can request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact shop@kasei.ink. 

If your return is accepted, we will send you a return shipping label and instructions on how to ship the package. We will not accept any returns shipped before requesting a return.

If you have any questions about returns, please contact us at shop@kasei.ink.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if you find any defects, damage, or if you received the wrong item. We will evaluate the issue and take appropriate action.

Exceptions/Non-Returnable Items
Certain types of items, such as perishable goods (food, fresh flowers, plants, etc.), customized items (special orders, personalized items, etc.), and hygiene products (beauty products, etc.), cannot be returned. We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions about specific products, please contact us.

We are sorry, but we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have and purchase a new item separately after your return has been accepted.

14-day cooling-off period in the European Union
Notwithstanding the above, if the merchandise was shipped within the European Union, you have the right to cancel your order or return the item within 14 days for any reason, without providing a reason. As with the above, the item must be in the same condition as when you received it, unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Refund
We will notify you once the return has been received and inspected. We will also inform you whether the refund has been approved. If approved, the refund will be automatically processed within 10 business days using the original payment method. Please note that it may take some time for the bank or credit card company to process and credit the refund.
If more than 16 business days have passed since the return was approved, please contact shop@kasei.ink.